Terms & Conditions

Last updated: August 2026

Agreement to Terms

These Terms & Conditions govern your use of the Haraka Mobility website and the rental of mobility equipment from Haraka Mobility, operated by 247 Medical Equipment LLC, the Official Mobility Equipment Provider for The Dubai Mall. By reserving equipment, creating an account, or collecting equipment from our kiosks, you agree to be bound by these terms. If you do not agree, please do not use our services.

Our Service

Haraka Mobility rents wheelchairs, mobility scooters, powerchairs, and children's strollers for use within The Dubai Mall. You can reserve equipment online in advance through our Click & Collect service and pick it up from one of our kiosks inside the mall, subject to availability. Equipment is provided on an hourly or daily basis according to the rates shown at the time of booking.

Bookings and Availability

• Reservations are subject to real-time availability of the selected equipment for your chosen dates and times.
• Pre-booking is recommended during busy periods to avoid disappointment; availability cannot be guaranteed for walk-ins.
• You are responsible for providing accurate contact and booking details. Haraka Mobility is not liable for issues arising from incorrect information you provide.
• We reserve the right to decline or cancel a booking where equipment is unavailable, unsafe to release, or where these terms have been breached.

Collection and Return

• Equipment must be collected from, and returned to, a Haraka Mobility kiosk within The Dubai Mall during operating hours.
• Valid identification may be required at collection to verify your booking.
• The rental period runs from the time of collection for the duration booked. Please return the equipment on time so it is available for the next customer.
• Late returns may incur additional charges based on the applicable hourly or daily rate.

Rental Extensions

If you need more time, you may be able to extend an active rental, subject to availability of the equipment for the extended period. Where an extension is available, the additional amount is calculated at the applicable rate and is payable at the kiosk when you return the equipment. If all units of that equipment are already reserved for the requested time, an extension may not be possible and you will be asked to return the equipment as scheduled.

Pricing, Payment and VAT

• Rental charges are shown at the time of booking and are based on the equipment, rental type (hourly or daily), and duration selected.
• All prices are exclusive of VAT unless stated otherwise; VAT is applied at the prevailing UAE rate (currently 5%).
• Payment is collected at the kiosk on collection using the accepted payment methods available on site.
• Any balance arising from an extension or late return is payable at the kiosk on return.

Cancellations and Refunds

You may cancel a reservation that has not yet been collected. As payment is taken at the kiosk on collection, cancelling an uncollected booking simply releases the reserved equipment and no charge is applied. Where any amount has been paid, refunds are handled in accordance with applicable UAE consumer-protection law and the circumstances of the booking.

Proper Use of Equipment

To keep everyone safe and to protect the equipment, you agree that:

• Equipment will be used only within The Dubai Mall and only for its intended purpose.
• You will follow all operating instructions, weight limits, and safety guidance provided with the equipment.
• You will not misuse, modify, or allow unauthorized persons to operate the equipment.
• You will report any fault, damage, or accident to Haraka Mobility staff immediately.
• You are responsible for the equipment during the rental period and for returning it in the same condition, allowing for normal wear.

Damage, Loss and Liability

You are responsible for any loss of, or damage to, the equipment during your rental period beyond normal wear and tear, and may be charged the reasonable cost of repair or replacement. To the fullest extent permitted by law, Haraka Mobility and 247 Medical Equipment LLC are not liable for any indirect or consequential loss, or for injury or damage arising from misuse of the equipment or failure to follow the safety instructions provided. Nothing in these terms excludes liability that cannot be excluded under applicable UAE law.

Intellectual Property

All content on this website — including text, graphics, logos, and the Haraka Mobility brand — is owned by or licensed to Haraka Mobility and 247 Medical Equipment LLC and is protected by applicable intellectual-property laws. You may not copy, reproduce, or use it without our prior written permission.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates, and any dispute arising from them or from your use of our services is subject to the jurisdiction of the competent courts of Dubai, UAE.

Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page, with the effective date shown above. Your continued use of our services after any change constitutes acceptance of the updated terms.

Contact Us

For any questions about these Terms & Conditions, please contact Haraka Mobility at [email protected] or +971 58 108 5308, or visit one of our kiosks inside The Dubai Mall, Financial Center Road, Downtown Dubai, United Arab Emirates.