Privacy Policy

Last updated: August 2026

Introduction

This Privacy Policy explains how Haraka Mobility — operated by 247 Medical Equipment LLC, the Official Mobility Equipment Provider for The Dubai Mall — collects, uses, discloses and safeguards your personal data when you rent mobility equipment from us, browse our website, or contact our team. We are committed to protecting your privacy and handling your data in line with the applicable data-protection laws of the United Arab Emirates.

By reserving equipment, creating an account, or otherwise using our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

We collect information you provide directly to us, information generated when you use our services, and limited technical information from your device. Specifically:

• Identity and contact details — your first, middle and last name, email address, phone number, and residential or delivery address.
• Account information — the credentials and preferences associated with your Haraka Mobility account.
• Booking and rental details — the equipment you reserve, rental dates and times, collection kiosk, duration, extensions, and any special requirements.
• Payment and billing information — amounts due, VAT, and payment status. Payment is collected at the kiosk on collection; we do not store full card numbers on our systems.
• Communications — messages, enquiries and feedback you send us by email, phone, or through our contact forms.
• Technical and usage data — IP address, browser type, device information, pages viewed, and similar analytics collected automatically to keep the website secure and working well.

How We Use Your Information

We use your personal data to operate and improve our mobility-equipment rental service, including to:

• Process reservations, prepare your equipment for collection, and manage extensions and returns.
• Verify your identity and maintain the security of your account and our kiosks.
• Calculate charges, apply VAT, and confirm payment collected at the kiosk.
• Send booking confirmations, reminders, and important service notifications.
• Respond to your enquiries and provide customer support.
• Meet our legal, accounting, health-and-safety and regulatory obligations.
• Understand how our website is used so we can improve accessibility, performance and the overall experience.

Sharing and Disclosure

We do not sell your personal data. We share it only where necessary to deliver our services and meet our obligations, including with:

• 247 Medical Equipment LLC and authorized Haraka Mobility staff who fulfil and support your rentals.
• Service providers who help us run our business — such as hosting, email delivery, and analytics — under agreements that require them to protect your data.
• The Dubai Mall and its operators where required for on-site access, safety, or coordination of kiosk operations.
• Government authorities, regulators or law-enforcement bodies where disclosure is required by applicable UAE law.

Data Retention

We keep your personal data only for as long as necessary to provide our services, resolve disputes, and comply with our legal, tax and accounting obligations under UAE law. When data is no longer required, we securely delete or anonymize it.

Data Security

We apply appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access — including encrypted connections, access controls, and secure infrastructure. While no method of transmission or storage is completely secure, we work continuously to safeguard the information you entrust to us.

Your Rights and Choices

Subject to applicable UAE law, you may:

• Request access to the personal data we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion of your personal data where we are not required to retain it.
• Opt out of non-essential communications at any time.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

Cookies and Analytics

Our website uses cookies and similar technologies to keep it secure, remember your preferences, and understand how visitors use it so we can improve. You can control cookies through your browser settings; disabling some cookies may affect how parts of the site function.

Children's Privacy

Our services are intended for adults. Where equipment such as strollers or children's wheelchairs is rented, the booking is made by a responsible adult, and we do not knowingly collect personal data directly from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page, with the effective date shown above.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact Haraka Mobility at [email protected] or +971 58 108 5308. You can also reach us at our kiosks inside The Dubai Mall, Financial Center Road, Downtown Dubai, United Arab Emirates.